Outage in Dovetail
Transcription issues with AWS
Resolved Minor
June 29, 2026 - Started 19 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Dovetail experienced a ~1.2-hour incident where transcription failed for customers using AWS as their transcription provider. A fix was implemented and moved to monitoring status, with a workaround available during the outage by switching to Assembly AI via workspace transcription settings.
We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.**As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
INVESTIGATING
19 days ago - at 06/30/2026 01:58AM
We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.**As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information.
MONITORING
19 days ago - at 06/30/2026 02:29AM
We implemented a fix and are currently monitoring the result.
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