Outage in Dovetail
Degraded citation outputs in Chat and Agents
Minor
July 31, 2026 - Started 22 days ago
Incident Report
Summary AI Generated
Dovetail experienced degraded citation outputs in Chat and Agent features, with higher than usual failure rates affecting citation generation. The incident lasted approximately 88.5 hours before resolution. No further details on the root cause or specific fix were disclosed.
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.
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Latest Updates ( sorted recent to last )
IDENTIFIED
22 days ago - at 07/31/2026 06:40AM
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.
RESOLVED
19 days ago - at 08/03/2026 11:07PM
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [support@dovetail.com](mailto:support@dovetail.com)
IDENTIFIED
19 days ago - at 08/04/2026 05:13AM
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.
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