Outage in Dragon (US)
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
A service disruption in Microsoft's US Data Center affected a subset of DAX Copilot and Dragon Copilot customers, causing delays in summary delivery on some encounters and order processing backlogs. The incident lasted 1.9 hours, during which Microsoft's engineering teams worked to identify and remediate the root cause. All impacted notes were eventually delivered and the orders backlog was processed, fully resolving the service disruption.
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot and Dragon Copilot customers.
Symptoms may include:
-Delay in summary delivery on some encounters. (If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist).
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
Components affected
Dragon (US) DAX Copilot for Epic - Summary Generation & DeliveryTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/02/2026 07:41PM
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may have included:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
All impacted notes have now been delivered.
The Orders backlog has been processed.
We apologize for any inconvenience and appreciate your continued partnership
MONITORING
8 days ago - at 06/02/2026 06:27PM
Microsoft has remediated an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may have included:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
All impacted notes have now been delivered.
Note: There are potential delays with orders and backlog is being processed.
We apologize for any inconvenience and appreciate your continued partnership.
IDENTIFIED
8 days ago - at 06/02/2026 05:55PM
Microsoft is investigating an issue affecting some Dragon Copilot and DAX Copilot users within your US datacenter region.
Symptoms may include:
Delay in summary delivery on some encounters. If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist.
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
INVESTIGATING
8 days ago - at 06/02/2026 05:48PM
Microsoft is investigating a service disruption in our US Data Center affecting a subset of DAX Copilot and Dragon Copilot customers.
Symptoms may include:
-Delay in summary delivery on some encounters. (If you are uncertain about impact and want to assess impact to your specific organization your Customer Service Manager (CSM) can assist).
Our engineering teams are actively working to identify the root cause and mitigate impact. We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
Latest Dragon (US) outages
Possible DAX/Dragon Copilot Impact - 14 days ago
Possible Intermittent Analytics Impact - 23 days ago
DAX/Dragon Copilot for Epic Impact - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 1 month ago
Dragon/DAX Copilot auto styling failure and delayed summaries - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
