Outage in Dragon (US)
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
**Dragon Copilot / DAX Copilot Launch Failure** An intermittent issue prevented some Dragon Copilot Desktop and DAX Copilot for Epic ambient users from launching the application, with errors including "Ambient recorder failed to load," "Visit recording could not be started," and "Unable to Launch DAX Copilot." Audio recording and summary generation and delivery within DAX Copilot for Epic were affected. Microsoft engineers identified and resolved the issue, with full resolution confirmed after approximately 196 hours of monitoring.
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
Components affected
Dragon (US) DAX Copilot for Epic - Audio Recording Dragon (US) DAX Copilot for Epic - Summary Generation & DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 08/12/2026 06:30PM
This incident has been resolved.
MONITORING
21 days ago - at 08/04/2026 04:02PM
Microsoft has resolved an intermittent issue that affected some Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
While the issue is no longer impacting users, we continue to monitor the environment and investigate the underlying root cause.
Impacted users may have experienced one of the following messages:
Ambient recorder failed to load
Visit recording could not be started
Unable to Launch DAX Copilot
Thank you for your patience and continued partnership.
IDENTIFIED
22 days ago - at 08/04/2026 02:45PM
Microsoft has identified an issue affecting Dragon Copilot Desktop and DAX Copilot for Epic ambient users.
Dragon Copilot Desktop and DAX Copilot in Epic launch fails with one of the following messages:
Ambient recorder failed to load
Visit recording could not be started
Unable to Launch Dax Copilot
Engineers are currently engaged and working toward remediation.
Thank you for your patience and continued partnership.
INVESTIGATING
22 days ago - at 08/04/2026 02:10PM
We are curretly investigating reports of issues launching Dragon Copilot/DAX Copilot application. More details will be provided shortly
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