DrChrono Intermittent Issues

The intermittent slowness issue has been mitigated, and platform performance is currently stable.

Our investigation indicates the issue may be related to AWS throttling behavior. We are continuing to partner with AWS to validate the root cause and implement additional corrective measures while closely monitoring system performance.

We have implemented corrective measures to resolve the issue causing intermittent slowness for some users. Initial results indicate that system performance has returned to normal.

Our team is actively monitoring the platform to ensure stability and confirm that the issue has been fully resolved. We will continue to provide updates as needed.

Thank you for your patience while we worked to address this issue.

Our team is still actively working on a fix for the issue. We will continue to monitor progress and provide updates as more information becomes available.

We are aware that some users may be experiencing intermittent errors when using the system.

Our Support team is currently working with our Engineering team to review and resolve the issue. We will continue to monitor the situation and provide updates as more information becomes available.