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Outage in DrFirst

CVS Prescription Processing Delays

Resolved Minor
February 05, 2026 - Started 22 days ago - Lasted about 11 hours
Official incident page

Incident Report

We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.
Components affected
DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 02/06/2026 04:06AM

Scheduled E-Prescribing Desktop and Mobile maintenance completed.

IDENTIFIED 22 days ago - at 02/05/2026 09:51PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 22 days ago - at 02/05/2026 09:08PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/05/2026 08:16PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/05/2026 07:39PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/05/2026 07:00PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/05/2026 06:22PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/05/2026 05:25PM

We are aware of delays affecting prescription delivery to CVS pharmacies. Our engineering team is actively working to identify and resolve the underlying cause. Prescriptions are still being processed; customers may experience longer than normal delivery times. We will continue to provide updates as the situation progresses.

Latest DrFirst outages

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - 2 days ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 4 days ago
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) - 4 days ago
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - 17 days ago
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) & E-Prescribing Mobile (iPrescribe) - 18 days ago

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