Outage in DrFirst
Retail & Portal Practice User Login Disruption
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced a login disruption affecting retail and portal practice users who encountered authentication errors at the final login step, preventing access to iPrescribe and all Rcopia regions. Users reported access permission issues and urgent need for resolution due to heavy workloads. The incident was resolved after 2.3 hours with a fix implementation and monitoring period.
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Components affected
DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/01/2026 04:04PM
This incident has been resolved.
MONITORING
7 days ago - at 05/01/2026 03:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 05/01/2026 03:53PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 05/01/2026 03:37PM
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
IDENTIFIED
7 days ago - at 05/01/2026 02:51PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 05/01/2026 02:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 05/01/2026 02:03PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 05/01/2026 01:48PM
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Latest DrFirst outages
Degraded Performance – US Live Messaging / Chat - about 6 hours ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
