Outage in DrFirst
Retail & Portal Practice User Login Disruption
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced a login disruption affecting retail and portal practice users who encountered authentication errors at the final login step, preventing access to iPrescribe and all Rcopia regions. Users reported access permission issues and urgent need for resolution due to heavy workloads. The incident was resolved after 2.3 hours with a fix implementation and monitoring period.
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Components affected
DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/01/2026 04:04PM
This incident has been resolved.
MONITORING
about 1 month ago - at 05/01/2026 03:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 05/01/2026 03:53PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 05/01/2026 03:37PM
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
IDENTIFIED
about 1 month ago - at 05/01/2026 02:51PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 month ago - at 05/01/2026 02:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 05/01/2026 02:03PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 05/01/2026 01:48PM
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
Latest DrFirst outages
Issue affecting user login via LDAP within Backline - about 5 hours ago
iPrescribe Help Center Live Chat Unavailable - about 12 hours ago
Identity Proofing (IDP) Issue - 7 days ago
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