Outage in DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all five Rcopia regions and iPrescribe for approximately 1.6 hours, causing slow load times, login failures, and inability to renew or send prescriptions. Engineers identified the root cause and implemented a fix, monitoring results before confirming full resolution.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/18/2026 03:45PM
This incident has been resolved.
MONITORING
3 days ago - at 06/18/2026 03:32PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 06/18/2026 03:25PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 06/18/2026 03:12PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 06/18/2026 02:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 06/18/2026 02:07PM
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
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