Outage in DroneDeploy
DroneDeploy Support unable to receive inbound email
Resolved MajorIncident Report
Summary AI Generated
DroneDeploy Support experienced a 6.4-hour outage where they could not receive inbound emails due to a third-party ticketing system provider failure. The incident affected customer support communications, but alternative contact methods remained available including live chat for Individual+ license customers and phone support for Enterprise customers. The issue was fully resolved with emails backfilling into the support inbox.
Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.
Trusted by 1000+ teams
Need to monitor DroneDeploy outages?
Stop finding out about outages from your users. Monitor 6,020+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/08/2026 11:45PM
Between 6:30AM and 4:30PM Pacific Time (14:30 and 00:00 UTC), emails sent to DroneDeploy Support may not have been received due to an outage with our third-party ticketing system provider. This issue has been fully resolved and emails sent throughout the day are backfilling into our inbox. We appreciate your understanding.
INVESTIGATING
2 days ago - at 04/08/2026 05:20PM
Due to an outage with out third-party provider, DroneDeploy Support is currently unable to receive inbound email. Customers on the Individual license tier and above can contact Support via live chat from inside the DroneDeploy web or flight apps. Enterprise customers may also call the Enterprise Phone Support line to reach the team. We will provide updates as soon as more information is available.
Latest DroneDeploy outages
Safety AI Reports not being delivered - 24 days ago
Delays in Safety AI report delivery - about 1 month ago
Safety AI Delayed Processing - about 2 months ago
Outdated Enterprise Analytics Data - 2 months ago
Projects not loading on Ground App v2.229.0 - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
