Outage in DroneDeploy
Some aerial data uploads failing when using Smart Uploader
Resolved MajorIncident Report
Summary AI Generated
DroneDeploy's Smart Uploader experienced failures when users attempted to upload aerial data, displaying the error "We are unable to detect data sets from the given files." The issue affected some users for approximately 6 days between April 14-20, 2026, preventing successful data uploads via the desktop application. Engineering resolved the problem by rolling back the problematic change, and users who experienced failures during this period were advised to retry their uploads.
Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/20/2026 08:35PM
Between 08:00AM Pacific on 04/14 and 12:09PM Pacific Time on 04/20 (04/14/26 15:29pm UTC and 04/20/2026 19:05pm UTC), some users may have experienced failures when attempting to upload aerial data using the desktop Smart Uploader. Engineering has rolled back the change that caused the issue and no further impact is expected. If you had a failure during this window, please try your upload again.
MONITORING
11 days ago - at 04/20/2026 06:54PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 04/20/2026 05:36PM
Some users may be experiencing an issue where aerial data uploads via Smart Uploader are failing with the error message, "We are unable to detect data sets from the given files. Please try again, or contact us if the problem persists." Our Engineering team is actively investigating the issue.
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