Call2Teams Registration Failure - US West

We are pleased to confirm that this incident has now been fully resolved. Over the past 24 hours, we have monitored the service closely and have seen no recurrence or further impact.

We have identified the root cause and implemented measures to prevent similar incidents in the future. For full transparency, a detailed post‑incident report will be made available within the next five business days.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding throughout this incident. If you have any further questions or concerns, please contact our support team.

Thank you,
Dstny Support

Our Platform Team has identified the root cause of the issue and implemented corrective actions to fully restore application services.
We will continue to closely monitor service availability over the next 24 hours, and no further impact is expected at this time.
Thank you,
Dstny Support

We are currently investigating an issue affecting Call2Teams in the US West region. This is resulting in registration loss and failed inbound and outbound calls for users in the affected areas.

Our teams are working to identify the root cause and implement a resolution. We have received reports that some users are already regaining service while engineering teams continue to apply mitigating actions. We will provide updates every 60 minutes as more information becomes available.

We apologise for any inconvenience caused and appreciate your patience while we work to restore full service.