SMP primary numbers not available

We are pleased to confirm that this incident affecting SMP production and staging environments in all regions excluding US-East, Japan and APAC has been fully resolved. Over the past 24 hours, we have closely monitored the service and observed no recurrence of the issue or any further impact.

The root cause has been identified, and corrective measures have been implemented to restore service and help prevent similar incidents in the future. User creation and modification functionality is now operating as expected across the affected environments.

To provide transparency and insight into the incident, a detailed post-mortem report will be made available within the next five business days.
We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please contact our Support team.

Thank you,

Dstny Support

Our Platform team has identified the root cause of the issue and implemented corrective measures to restore application services.

Service has now been restored, and we do not anticipate any further impact at this time. We will continue to closely monitor service availability over the next 24 hours to ensure stability.

Thank you for your patience and understanding throughout this incident.

Dstny Support

We have identified the root cause of the incident affecting SMP production and staging environments in all regions excluding US-East, Japan and APAC, and have prepared an emergency fix.

The hotfix is currently being deployed and tested within the staging environment to validate the resolution. Deployment to the production environment will follow once testing has been successfully completed.

We will provide a further update within the next hour, or sooner if necessary.

Thank you for your continued patience and understanding as we work to resolve this matter.

Dstny Support

We are currently investigating an issue affecting SMP production and staging environments in all regions excluding US-East, Japan and APAC. This is causing issues when creating or modifying users due to no primary number being available.

Our teams are working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as more information becomes available.

We apologise for any inconvenience caused and appreciate your patience while we investigate this issue.

We are currently investigating an issue affecting SMP in EU-West. This is causing issues for creating and changing users in the affected areas due to no primary number available.

Our teams are working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more.

We apologize for any inconvenience caused and appreciate your patience during this time.

Dstny Support