ConnectMe calls being disconnected after 30 minutes

We are continuing to investigate this incident in collaboration with our Platform team and have identified a potential mitigation, which has shown positive results during initial testing.

We are now extending testing across all relevant lab environments to ensure the fix is stable and effective.

Once validation is complete, we will plan a staged rollout of the fix later this evening. Further updates will be provided as this progresses.

In parallel, we continue to take steps to minimise user impact wherever possible.

We will provide the next update within the next 60 minutes.

Thank you for your continued patience.

Dstny Support

We are continuing to investigate this incident in collaboration with our Platform team and have identified a potential mitigation, which is currently being tested in a controlled lab environment.

Subject to successful validation, we will provide a further update prior to any deployment into the live environment. In parallel, we are continuing to take steps to minimise user impact wherever possible.

We will provide the next update within the next 60 minutes.

Thank you for your continued patience.

Dstny Support

We are actively investigating this incident in collaboration with our Platform team and are exploring multiple resolution paths while also working to reproduce the issue.

We are implementing measures to reduce user impact wherever possible and will provide a further update within the next 60 minutes.

Thank you for your continued patience and understanding during this time.

Dstny Support

We are currently investigating an issue affecting the ConnectMe product in the EU West and Nordics regions. This is causing calls to disconnect after 30 minutes for users in the affected areas.

Our teams are working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more.

We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support