One‑Way / No Audio at Call Start and During Internal Transfers

We are writing to inform you that an issue occurred earlier affecting Call2Teams in the EU region. A mitigation has now been successfully implemented, and services have been restored. This issue may have caused one‑way or no audio at the start of calls or during internal call transfers for users in the affected area.

We will continue to monitor the situation closely over the next 24 hours to ensure there is no further impact.

Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don’t hesitate to contact our support team.

Dstny Support

We are currently investigating an issue affecting Call2Teams in the EU West region. This issue is causing one‑way or no audio at the start of calls and during internal call transfers, impacting users in the affected area.

Our teams are working to identify the root cause and implement a resolution. In parallel, our Platform Engineering team is actively working on implementing an urgent fix, with further updates to follow.

Updates will be provided every 60 minutes as we learn more.

We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support

We are currently investigating an issue affecting Call2Teams across multiple regions. At this time, the specific regions and the full extent of the impact are not yet confirmed. This issue may cause intermittent loss of audio at the start of calls or during internal call transfers, impacting both inbound and outbound calls.

Our teams are actively working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more.
We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support