One‑Way / No Audio at Call Start and During Internal Transfers

We are pleased to confirm that this incident has now been fully resolved. Over the past 24 hours, we have closely monitored the service and observed no recurrence or further impact.

The root cause has been identified, and preventative measures have been implemented to reduce the risk of a similar issue occurring in future. To provide transparency, a detailed post‑mortem report will be shared within the next five business days.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our Support team.

Kind regards,
Dstny Support

Our Platform team has identified the root cause and implemented corrective measures to restore normal service.
Customers are not expected to have experienced any impact. A small number may have seen a brief call setup failure during deployment, which would have cleared on redial, or short‑lived re‑registrations as part of normal update behaviour.

Service is now stable, and we are moving into a monitoring phase. We will continue to closely monitor availability over the next 24 hours and do not anticipate any further impact at this time. Customers may also revert to their previous codec settings if required.

Thank you for your patience and understanding.

Dstny Support

Due to our deployment pipeline setup, the rollout is expected to take up to one hour from this point, rather than the 30 minutes previously advised.

We will provide a further update once the rollout has completed.

Thank you for your continued patience and understanding.

Dstny Support

Following our previous update, we have now tested a new solution that addresses the identified issue and early results are positive.
The fix is currently being validated with a small number of targeted customer accounts. Subject to the outcome of this testing, we expect to provide a further update regarding a wider rollout.

In the meantime, the previously shared workaround remains applicable to minimise impact.

We will continue to keep you informed as we progress.

Thank you for your continued patience.

Dstny Support

We are currently investigating an issue caused by a bug within our application code.
Recent changes introduced by Microsoft appear to have exacerbated the behaviour, which brought the issue to our attention. Our engineering teams are actively working to identify the root cause and implement a fix, with the aim of addressing this today where feasible.

As a temporary workaround, limiting usage to a single codec should help minimise impact in the interim.

We will provide further updates as more information becomes available.

We apologise for any inconvenience caused and appreciate your patience.

Dstny Support

We are writing to inform you that an issue occurred earlier affecting Call2Teams in the EU region. A mitigation has now been successfully implemented, and services have been restored. This issue may have caused one‑way or no audio at the start of calls or during internal call transfers for users in the affected area.

We will continue to monitor the situation closely over the next 24 hours to ensure there is no further impact.

Thank you for your understanding, and we appreciate your continued patience. If you have any questions or concerns, please don’t hesitate to contact our support team.

Dstny Support

We are currently investigating an issue affecting Call2Teams in the EU West region. This issue is causing one‑way or no audio at the start of calls and during internal call transfers, impacting users in the affected area.

Our teams are working to identify the root cause and implement a resolution. In parallel, our Platform Engineering team is actively working on implementing an urgent fix, with further updates to follow.

Updates will be provided every 60 minutes as we learn more.

We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support

We are currently investigating an issue affecting Call2Teams across multiple regions. At this time, the specific regions and the full extent of the impact are not yet confirmed. This issue may cause intermittent loss of audio at the start of calls or during internal call transfers, impacting both inbound and outbound calls.

Our teams are actively working to identify the root cause and implement a resolution. Updates will be provided every 60 minutes as we learn more.
We apologise for any inconvenience caused and appreciate your patience during this time.

Dstny Support