Call recording service unreachable

We are pleased to confirm that this incident has now been fully resolved. Over the past 24 hours, we have closely monitored the service and have seen no recurrence or further impact.

The root cause has been identified, and measures have been implemented to prevent a reoccurrence. A detailed post‑incident report will be shared within the next five working days to provide full transparency.

We apologise for any inconvenience caused and thank you for your patience during this time. If you have any questions or concerns, please contact our Support team.

Kind regards,

Dstny Support

Impact: Users were unable to log in to the Premium Call Recording portal in the EU West region.

Our Platform team has identified the root cause and implemented corrective measures to restore services. We have tested and can confirm that login to the portal is now working as expected.

We will continue to monitor service availability over the next 24 hours and do not anticipate any further impact at this time.

Thank you for your patience while we addressed this issue.

Dstny Support

We are currently investigating a potential incident affecting Call Recording in the EU West region.

Our teams are actively working to determine the scope and impact. Updates will be provided every 60 minutes as further information becomes available.

Thank you for your patience while we address this issue.

Dstny Support