Outage in Duffel
Storing and Paying with Cards is Unavailable
Resolved Major
May 01, 2025 - Started 12 months ago
- Lasted about 4 hours
Incident Report
We are investigating issues with a 3rd party provider.
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Latest Updates ( sorted recent to last )
MONITORING
12 months ago - at 05/02/2025 12:09AM
The service is back up for now, and we have a partial fallback in case the supplier goes down again.
IDENTIFIED
12 months ago - at 05/01/2025 11:17PM
We had to revert our mitigation as our supplier is experiencing further issues.
IDENTIFIED
12 months ago - at 05/01/2025 10:53PM
We have deployed a mitigation for our supplier's outage.
However, we cannot serve previously saved cards for now, so we have disabled these. These will be re-enabled when the supplier's outage is resolved.
We can ingest new cards.
IDENTIFIED
12 months ago - at 05/01/2025 09:36PM
The last update from our provider was at 21:51 BST (20:51 UTC).
In the meantime, we are investigating a mitigation within our own systems.
IDENTIFIED
12 months ago - at 05/01/2025 08:53PM
The provider has identified the root cause of their service disruption and is working on a fix.
IDENTIFIED
12 months ago - at 05/01/2025 08:41PM
A 3rd party provider is reporting a service disruption. We'll update as they provide more information.
INVESTIGATING
12 months ago - at 05/01/2025 08:30PM
We are investigating issues with a 3rd party provider.
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