Outage in Duffel
Traveller Support Assistant is experiencing errors
Resolved Minor
September 03, 2025 - Started about 2 months ago
- Lasted about 7 hours
Incident Report
We are currently investigating an issue with Traveller Support Assistant.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 09/03/2025 09:59AM
This appears to be an intermittent issue with the 3rd party service we use to provide the chat functionality.
This is affecting our support agents' ability to service chats. We've reached out to the provider and will continue to monitor
MONITORING
about 2 months ago - at 09/03/2025 09:21AM
The Assistant is now functioning correctly. We'll update shortly with the impact.
INVESTIGATING
about 2 months ago - at 09/03/2025 09:05AM
We are currently investigating an issue with Traveller Support Assistant.
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