Outage in Duffel

OrderChangeRequest Creation Failing for Travelport Orders

Resolved Minor
September 12, 2025 - Started about 1 month ago - Lasted about 1 month

Incident Report

We are seeing elevated levels of errors being returned when trying to create OrderChangeRequests for Travelport orders. We are investigating the cause and will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 09/12/2025 08:46PM

We have deployed a fix and ChangeOfferRequest creation for Travelport orders is now succeeding. We will continue to monitor.

IDENTIFIED about 1 month ago - at 09/12/2025 07:02PM

We have identified the cause is an undocumented change in the Travelport API which appears to have been introduced as part of the security update, We are working on deploying a fix currently.

INVESTIGATING about 1 month ago - at 09/12/2025 05:44PM

We have identified a Travelport security change that happened around the same time the issue started. We are working to confirm whether this is the cause.

We will continue to update as we know more.

INVESTIGATING about 1 month ago - at 09/12/2025 04:56PM

We are seeing elevated levels of errors being returned when trying to create OrderChangeRequests for Travelport orders.

We are investigating the cause and will update as soon as we have more information.

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