Outage in Duffel

Increased latency and error rates for Travelport rate fetching

Resolved Minor
January 05, 2026 - Started 5 days ago - Lasted about 10 hours

Incident Report

We are currently investigating an issue with Travelport where property details for a given property cannot be retrieved. This has a knock-on effect on our ability to serve rates in a timely fashion.

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Latest Updates ( sorted recent to last )
IDENTIFIED 5 days ago - at 01/05/2026 11:57PM

We have identified an issue with the Travelport integration and have raised the issue with our supplier. We have released a fix to mitigate this in the interim.

INVESTIGATING 5 days ago - at 01/05/2026 10:48PM

We are currently investigating an issue with Travelport where property details for a given property cannot be retrieved. This has a knock-on effect on our ability to serve rates in a timely fashion.

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