Outage in Duffel
Chat assistant is down
Resolved Major
August 04, 2026 - Started 19 days ago
- Lasted about 17 hours
Incident Report
We are currently investigating an issue with our chat services in the context of:
• Agent to agent chats
• Client side chat component
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 08/03/2026 11:12PM
We've identified the issue and have deployed a fix. We are monitoring through our metrics.
INVESTIGATING
19 days ago - at 08/03/2026 10:23PM
We are currently investigating an issue with our chat services in the context of:
• Agent to agent chats
• Client side chat component
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