Outage in Duo Security

Duo Support Phone Number Unable to Detect Key Press

Resolved Minor
June 30, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree. In the meantime, please use our phone numbers found on our website below: https://duo.com/support
Components affected
Duo Security Phone Support

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/30/2025 08:55PM

We have tested from multiple providers and are able to confirm that key presses are registering successfully again.

IDENTIFIED 4 months ago - at 06/30/2025 07:00PM

We have identified the issue causing the Duo Support phone number to not be able to accept key presses in the phone tree. This issue relates to a problem with our backend phone provider and we are working with them to get it corrected as soon as possible.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

INVESTIGATING 4 months ago - at 06/30/2025 03:18PM

We are currently investigating issues with our Duo Support phone number found in the Admin Panel where key presses are not detected in phone tree.

In the meantime, please use our phone numbers found on our website below:
https://duo.com/support

Latest Duo Security outages

[All Deployments] Duo Desktop not being recognized on Windows 11 24H2/25H2 - 3 days ago
[DUO34] Full Deployment Outage - 11 days ago
Entra ID Sync Issue Affecting Certain European Deployments - 20 days ago
[Multiple Deployments] Administrators unable to access the Duo AI Assistant for the first time - 22 days ago
[Multiple Deployments] Admin Panel Login Failures - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook