Outage in Duo Security

Duo Support: Phone Routing Issues

Resolved Minor
July 17, 2025 - Started about 9 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com.
Components affected
Duo Security Phone Support
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 07/17/2025 07:05PM

This incident has been resolved.

MONITORING about 8 hours ago - at 07/17/2025 05:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 8 hours ago - at 07/17/2025 04:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 9 hours ago - at 07/17/2025 03:44PM

We are currently investigating reports that our phone numbers are routing to the incorrect endpoints and are working with our internal teams to resolve the issue as soon as possible. If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com.

Latest Duo Security outages

Issues Loading Admin Panel SSO Pages - about 4 hours ago
Possible Duo SSO login failures - 3 days ago
Duo Support Phone Number Unable to Detect Key Press - 17 days ago
Issue with Admin Panel Activity Logs Access - 29 days ago
All Deployments: Duo Phone Call Authentication Failure for India Region - about 1 month ago

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