Outage in Duo Security
Duo Support Phone System Issue
Resolved MajorIncident Report
Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email (support@duo.com) and Support Portal.
Components affected
Duo Security Phone SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/23/2025 08:59AM
The issue affecting call connectivity between customers and our Support Engineers has been resolved.
MONITORING
4 months ago - at 12/23/2025 08:33AM
A fix has been implemented to resolve the call connectivity issue between customers and our Support Engineers. We are currently monitoring the situation with the appropriate teams to ensure continued service stability.
IDENTIFIED
4 months ago - at 12/23/2025 07:56AM
Duo Support has identified the issue disrupting call connectivity between customers and our Support Engineers and is actively working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend using alternative channels such as email (support@duo.com) or the Support Portal. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
INVESTIGATING
4 months ago - at 12/23/2025 07:35AM
Duo Support is currently investigating an issue disrupting call connectivity between customers and our Support Engineers. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via alternative channels of Email (support@duo.com) and Support Portal.
Latest Duo Security outages
SMS Delivery Failures - 8 days ago
Duo Phone Call Authentication Failure for US Based Carriers - about 1 month ago
Duo Phone Call Authentication Failure for US Based Carriers - about 1 month ago
Service Outage on DUO81 - about 2 months ago
Service degradation on DUO81 - about 2 months ago
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