Outage in Duo Security
[All Deployments] AI Assistant Outage for new users
Resolved MinorIncident Report
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.
Please check back here or subscribe to updates for any changes.
Components affected
Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI Assistant Duo Security AI AssistantNeed to monitor Duo Security outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 02/19/2026 10:32PM
The deployed fix for this incident has resolved the issue. We will continue to monitor these results.
MONITORING
about 6 hours ago - at 02/19/2026 09:30PM
We are currently monitoring the results of a deployed fix for the issue causing failures when administrators attempt to access the AI assistance for the first time.
IDENTIFIED
about 10 hours ago - at 02/19/2026 05:47PM
We have identified the issue causing failures when administrators attempt to access the AI Assistant for the first time and are working to deploy a fix at this time.
INVESTIGATING
about 13 hours ago - at 02/19/2026 02:35PM
We are investigating an issue causing failures when administrators attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time.
Please check back here or subscribe to updates for any changes.
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