Duo Security experienced an issue preventing EU administrators from accessing the AI Assistant for the first time, while existing users could continue using the service normally. The incident affected multiple Duo components related to AI assistance functionality. The issue was resolved after 19 minutes of investigation.
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We are continuing to investigate this issue.
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance
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