Outage in Duo Security
AI Assistant First-Time Access Failures for EU Administrators
Resolved MinorIncident Report
Summary AI Generated
Duo Security experienced an issue preventing EU administrators from accessing the AI Assistant for the first time, while existing users could continue using the service normally. The incident affected multiple Duo components related to AI assistance functionality. The issue was resolved after 19 minutes of investigation.
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 days ago - at 05/07/2026 01:59PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 05/07/2026 01:57PM
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
Components Impacted: DUO3, DUO38, DUO47, DUO48, DUO 57, DUO70 : AI assistance
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