Outage in Cisco Duo

Duo Support Email Support System Issue

Resolved Major
February 25, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

Need to monitor Cisco Duo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cisco Duo, and never miss an outage again.
Start Free Trial

Outage Details

Duo Support is currently investigating an issue disrupting the creation of cases emailed to Duo Support. We are working with the appropriate teams to address the core issue. If you need to contact Duo Support, we recommend contacting us via phone for critical needs or less urgent matters.
Components affected
Cisco Duo Email Support
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/25/2022 07:22AM

The issue is resolved and the support ticket portal is available again. We are monitoring to ensure no recurrence of the behaviour.

INVESTIGATING over 3 years ago - at 02/25/2022 06:45AM

Duo Support is currently investigating an issue disrupting the creation of cases emailed to Duo Support.
We are working with the appropriate teams to address the core issue.
If you need to contact Duo Support, we recommend contacting us via phone for critical needs or less urgent matters.

Latest Cisco Duo outages

[Multiple Deployments] Admin Panel Login Failures - 17 days ago
Blank Duo Prompt issue impacting users authenticating from both Chrome and Edge version 136 browsers and Epic Hyperdrive - 28 days ago
[Multiple Deployments] - Issues with User Management in Admin Panel - about 1 month ago
Admin functions impacted when accessing Users and AD Sync on certain deployments - about 1 month ago
T-Mobile Services SMS Delivery Issue - about 1 month ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook