Pricing

Outage in Cisco Duo

Multiple Deployments: US degraded performance - ISP intermittent timeouts

Resolved Minor

November 01, 2022 - Started over 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating an issue with some US ISPs resulting in intermittent timeouts to Duo's Cloud Service. We are actively working to more thoroughly understand the cause of the issue. Please check back here or subscribe to updates for any changes.

Components affected

Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo SSO Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Phone Support Cisco Duo SSO Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Core Authentication Service Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo SSO Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo SMS Message Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Email Support Cisco Duo Phone Call Delivery Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo SSO

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 11/01/2022 03:30AM

We have not received any additional reports from US customers with issues resulting in intermittent timeouts to Duo's Cloud Service. We are continuing to monitor for any additional occurrences of the behaviour, and will resolve this incident during US working hours on 11/01 if the issue does not reappear.

Please check back here or subscribe to updates for any changes.

MONITORING over 2 years ago - at 11/01/2022 02:12AM

We have received reports from customers that the issues impacting some US ISPs resulting in intermittent timeouts to Duo's Cloud Service have subsided. We are continuing to monitor for any additional occurrences of the behaviour.

Please check back here or subscribe to updates for any changes.

IDENTIFIED over 2 years ago - at 11/01/2022 01:02AM

We have identified an issue causing intermittent timeouts to Duo's Cloud Service on multiple US deployments as a faulty ISP route for some US customers. The Duo Cloud Service itself is fully operational.

Please check back here or subscribe to updates for any changes.

IDENTIFIED over 2 years ago - at 11/01/2022 12:54AM

INVESTIGATING over 2 years ago - at 11/01/2022 12:37AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:36AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:22AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:11AM

We are currently investigating an issue with some US ISPs resulting in intermittent timeouts to Duo's Cloud Service. We are actively working to more thoroughly understand the cause of the issue.

Please check back here or subscribe to updates for any changes.

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