Outage in Cisco Duo

SMS Message Delivery to some US numbers

Resolved Minor
November 25, 2022 - Started almost 3 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue causing SMS deliveries to some US Numbers are delayed due to carrier congestion. We have made some changes to routing to improve delivery as much as possible while working with our providers on recovery of services. T-Mobile (status - Delayed) Sprint (status - Delayed) MetroPCS (status - Delayed)
Components affected
Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Push Delivery Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo SSO Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Phone Call Delivery Cisco Duo SMS Message Delivery Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Phone Call Delivery Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Cloud PKI Cisco Duo Core Authentication Service Cisco Duo SMS Message Delivery Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo Push Delivery Cisco Duo SMS Message Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery Cisco 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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/26/2022 03:58AM

The service provider confirmed that the incident has been resolved. Telephony-based authentications are operating normally.

MONITORING almost 3 years ago - at 11/25/2022 09:19PM

We are seeing overall improvement in SMS delivery with US numbers and will continue to monitor until the service provider confirms the issues are resolved.

MONITORING almost 3 years ago - at 11/25/2022 09:14PM

We are seeing overall improvement in SMS delivery with US numbers and will continue to monitor until the service provider confirms the issues are resolved.

IDENTIFIED almost 3 years ago - at 11/25/2022 05:54PM

We have identified an issue causing SMS deliveries to some US Numbers are delayed due to carrier congestion. We have made some changes to routing to improve delivery as much as possible while working with our providers on recovery of services.

INVESTIGATING almost 3 years ago - at 11/25/2022 05:49PM

We have identified an issue causing SMS deliveries to some US Numbers are delayed due to carrier congestion. We have made some changes to routing to improve delivery as much as possible while working with our providers on recovery of services.

T-Mobile (status - Delayed)
Sprint (status - Delayed)
MetroPCS (status - Delayed)

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