Outage in Cisco Duo

Active Directory Sync Failures

Resolved Minor
January 31, 2023 - Started over 2 years ago - Lasted about 22 hours
Official incident page

Incident Report

We are investigating an issue causing failed Active Directory Syncs for selected deployments. We are locating the cause of the issue and are working to find a solution. Please subscribe to the status page for further updates.
Components affected
Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Core Authentication Service Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/01/2023 09:07PM

The issue regarding Active Directory Sync is now fully resolved and all services are fully functional.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.
Please make sure to check back or subscribe to be notified when the RCA is posted.

IDENTIFIED over 2 years ago - at 01/31/2023 10:50PM

We have identified the cause of the issue and implementing a fix. Previously failed syncs should be successful in the next scheduled sync.
Please subscribe to the status page for further updates.

INVESTIGATING over 2 years ago - at 01/31/2023 10:46PM

We are investigating an issue causing failed Active Directory Syncs for selected deployments.
We are locating the cause of the issue and are working to find a solution.
Please subscribe to the status page for further updates.

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