Outage in Cisco Duo

Duo Support Email Support System Issue

Resolved Minor
March 30, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Duo Support is currently investigating an issue disrupting the creation of cases emailed to Duo Support. We are working with the appropriate teams to address the core issue. Knowledge Base articles and help.duo.com is also currently unavailable. If you need to contact Duo Support, we recommend contacting us via phone for critical needs or less urgent matters.
Components affected
Cisco Duo Email Support
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/30/2023 08:11PM

The issue has been fully resolved. Access to Support cases as well as Knowledge Base articles and the help.duo.com site has been fully restored at this time.

MONITORING over 1 year ago - at 03/30/2023 07:15PM

The issue has been resolved and support cases as well as Knowledge Base articles and help.duo.com are currently available. We are monitoring to ensure no recurrence of the behavior.

INVESTIGATING over 1 year ago - at 03/30/2023 06:01PM

Duo Support is currently investigating an issue disrupting the creation of cases emailed to Duo Support.
We are working with the appropriate teams to address the core issue.
Knowledge Base articles and help.duo.com is also currently unavailable.
If you need to contact Duo Support, we recommend contacting us via phone for critical needs or less urgent matters.

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