Outage in Cisco Duo

All Deployments: Trusted Endpoints Certificate Generation Issue

Resolved Minor
August 12, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue impacting the generation of certificates for use with Trusted Endpoints on all deployments. Existing endpoint certificates will continue to allow users to authenticate successfully. We will provide more details as soon as they are available.
Components affected
Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI Cisco Duo Cloud PKI

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/12/2023 05:18PM

We have confirmed that customers are now able to generate certificates without errors, and that the issue is resolved. Our provider has been contacted and are investigating the issue. We will share details on the nature of the issue and the root cause as it becomes available.

MONITORING about 2 years ago - at 08/12/2023 04:48PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 08/12/2023 03:36PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/12/2023 03:23PM

We are currently investigating an issue impacting the generation of certificates for use with Trusted Endpoints on all deployments. Existing endpoint certificates will continue to allow users to authenticate successfully. We will provide more details as soon as they are available.

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