Outage in Cisco Duo

Multiple Deployments: Directory Sync and user deletion failures

Resolved Minor
September 07, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue causing Directory Sync and user deletions to fail within the Duo Admin Panel on DUO52, DUO55, DUO56, DUO63, and DUO73. We are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/07/2023 08:19AM

The issue is fully resolved and all services are now fully functional.

MONITORING about 2 years ago - at 09/07/2023 07:15AM

A fix has been implemented and we can confirm that there are no further failures for the Directory Sync and user deletion on DUO52, DUO55, DUO56, DUO63, and DUO73. We are monitoring the behavior to ensure no further issues arise.

IDENTIFIED about 2 years ago - at 09/07/2023 04:46AM

Our Engineering Team has identified the cause of the Directory Sync and user deletion failures on DUO52, DUO55, DUO56, DUO63, and DUO73 and is actively working to restore service.

Please check back here or subscribe to updates for any changes.

INVESTIGATING about 2 years ago - at 09/07/2023 04:40AM

We are investigating an issue causing Directory Sync and user deletions to fail within the Duo Admin Panel on DUO52, DUO55, DUO56, DUO63, and DUO73. We are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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