Outage in Cisco Duo

DUO3: Authentication failures

Resolved Minor
September 29, 2023 - Started about 1 year ago - Lasted 21 minutes
Official incident page

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Outage Details

We have identified an issue that resulted in a period of approximately 9 minutes where authentication to Duo Applications and the Duo Admin Panel for customers on the DUO3 deployment would fail, and have deployed a fix. Authentication services are now fully functional. We are continuing to monitor to ensure that no further issues happen, and will provide more information as soon as it is available.
Components affected
Cisco Duo SSO Cisco Duo Admin Panel Cisco Duo Push Delivery Cisco Duo Core Authentication Service Cisco Duo Phone Call Delivery Cisco Duo Cloud PKI Cisco Duo SMS Message Delivery
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/29/2023 11:20PM

We have confirmed that authentication services are back to fully operational and this issue is resolved. We will provide a Root Cause Analysis (RCA) as soon as it is available.

MONITORING about 1 year ago - at 09/29/2023 11:00PM

We have identified an issue that resulted in a period of approximately 9 minutes where authentication to Duo Applications and the Duo Admin Panel for customers on the DUO3 deployment would fail, and have deployed a fix. Authentication services are now fully functional. We are continuing to monitor to ensure that no further issues happen, and will provide more information as soon as it is available.

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