Outage in Cisco Duo

Multiple Deployments: Directory sync page access failure within the Admin Panel

Resolved Minor
September 24, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing directory sync failures within the Duo Admin Panel across multiple deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/24/2024 06:32PM

Access to the Directory Sync page within the Admin Panel has been fully restored.

MONITORING about 1 year ago - at 09/24/2024 06:15PM

We have implemented a fix to restore access to the Directory sync page within the Duo Admin Panel and are currently monitoring the situation to ensure continued access.

IDENTIFIED about 1 year ago - at 09/24/2024 05:03PM

Our investigation of the reported directory sync failures show that they are related to accessing the Directory sync page within the Duo Admin Panel. We can confirm that directory syncs themselves are not impacted.

We have identified the issue and will be working to restore access to the Directory Sync page in the Duo Admin Panel.

INVESTIGATING about 1 year ago - at 09/24/2024 04:42PM

We are currently investigating an issue causing directory sync failures within the Duo Admin Panel across multiple deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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