Outage in Cisco Duo

Multiple Deployments: Intermittent SSO log retrieval failure

Resolved Minor
December 06, 2024 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating issues with intermittent failures retrieving SSO logs when attempting to view them in the Admin Panel and/or through the Admin API for customers on the deployments below. This does not impact authentication. DUO38 DUO47 DUO57 DUO66 DUO67
Components affected
Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 12/06/2024 09:51PM

After further investigation, we have confirmed that no customers should be impacted by this, as only internal systems were impacted. This issue is now Resolved, and further enhancements to ensure reliability and corresponding alerting adjustments will be made moving forward.

INVESTIGATING 15 days ago - at 12/06/2024 08:23PM

We are investigating issues with intermittent failures retrieving SSO logs when attempting to view them in the Admin Panel and/or through the Admin API for customers on the deployments below. This does not impact authentication.

DUO38
DUO47
DUO57
DUO66
DUO67

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