Outage in Cisco Duo

[Multiple Deployments] Activity and Telephony Log Retrieval Errors

Resolved Minor
November 05, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue that affects access of activity and telephony logs via the Duo Admin API. Authentication logs and sign-ins are not impacted. Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 07:50PM

The issue impacting querying activity and telephony logs via the Duo Admin API and Admin Panel is now resolved and full functionality has been restored.

MONITORING about 2 months ago - at 11/05/2024 07:15PM

We have implemented a solution for the issue affecting querying activity and telephony logs and we will continue to monitor and post any updates when the incident is considered fully resolved.

IDENTIFIED about 2 months ago - at 11/05/2024 06:55PM

We have identified an issue that affects querying activity and telephony logs via the Duo Admin API and Admin Panel. We are working to deploy a fix at this time.

Authentication logs and sign-ins are not impacted.

INVESTIGATING about 2 months ago - at 11/05/2024 06:33PM

We are currently investigating an issue that affects access of activity and telephony logs via the Duo Admin API. Authentication logs and sign-ins are not impacted.

Please check back here or subscribe to updates for any changes.

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