Outage in Cisco Duo

All Deployments: Duo Enrollment URL Session Expired Errors

Resolved Minor

February 04, 2026 - Started about 24 hours ago - Lasted about 6 hours
Official incident page

Incident Report

We have Identified the cause of enrollment failures that display the error message "Your session has expired. Please try again." and are working to correct the issue as soon as possible. As a workaround: -If using enrollment email links, update the enrollment experience settings (https://duo.com/docs/administration-settings#enrollment) to show New Universal Prompt. -If enrolling using in-line self enrollment with an existing application (https://duo.com/docs/enrolling-users#inline-self-enrollment), update that application to use the Universal Prompt (https://duo.com/docs/universal-prompt-update-guide). -You can also enroll users manually from the Duo Admin Panel (https://duo.com/docs/administration-devices#adding-a-2fa-device-to-a-user) or issue an enrollment code for self-enrollment (https://duo.com/docs/enrolling-users#generate-enrollment-codes-for-existing-users). Please check back here or subscribe to updates for any changes.

Components affected

Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel Cisco Duo Admin Panel

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Latest Updates ( sorted recent to last )

RESOLVED about 17 hours ago - at 02/05/2026 01:11AM

The issue causing enrollment failures that display the error message "Your session has expired. Please try again." has been resolved.

MONITORING about 18 hours ago - at 02/05/2026 12:56AM

We have implemented a fix for the enrollment failures that caused the error message "Your session has expired. Please try again." and are monitoring the results closely.

IDENTIFIED about 24 hours ago - at 02/04/2026 06:55PM

We have Identified the cause of enrollment failures that display the error message "Your session has expired. Please try again." and are working to correct the issue as soon as possible.

As a workaround:
-If using enrollment email links, update the enrollment experience settings (https://duo.com/docs/administration-settings#enrollment) to show New Universal Prompt.
-If enrolling using in-line self enrollment with an existing application (https://duo.com/docs/enrolling-users#inline-self-enrollment), update that application to use the Universal Prompt (https://duo.com/docs/universal-prompt-update-guide).
-You can also enroll users manually from the Duo Admin Panel (https://duo.com/docs/administration-devices#adding-a-2fa-device-to-a-user) or issue an enrollment code for self-enrollment (https://duo.com/docs/enrolling-users#generate-enrollment-codes-for-existing-users).

Please check back here or subscribe to updates for any changes.

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