Outage in Dutchie
Error "Card info must exist" when processing Merrco payments
Resolved Minor
July 23, 2025 - Started 10 months ago
- Lasted 29 minutes
Incident Report
We are currently investigating an issue where customers attempting to place prepaid orders on Dutchie Ecommerce are receiving a “Card Info Must Exist” error, even after successfully entering and saving their card details.
Latest Updates ( sorted recent to last )
INVESTIGATING
10 months ago - at 07/23/2025 04:56PM
We are currently investigating an issue where customers attempting to place prepaid orders on Dutchie Ecommerce are receiving a “Card Info Must Exist” error, even after successfully entering and saving their card details.
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