Outage in Dutchie
Issues with Creating/Converting Packages in MA METRC
Resolved Minor
December 16, 2025 - Started 5 months ago
- Lasted about 22 hours
Incident Report
We’re currently working with METRC on an issue impacting package creation. Some users may see errors when attempting to create or convert packages.
This is being tracked with METRC under ticket #02354190. Our teams are actively investigating and we’ll share updates as they become available.
Latest Updates ( sorted recent to last )
IDENTIFIED
5 months ago - at 12/16/2025 09:39PM
METRC released a change to improve performance of the items integration in MA, which introduced an unintended response. The change will be rolling back tonight, Dutchie will work with METRC to coordinate a later rollout.
Create and Convert tools for MA producers will return to normal functionality tomorrow, 12/17.
INVESTIGATING
5 months ago - at 12/16/2025 06:13PM
We’re currently working with METRC on an issue impacting package creation. Some users may see errors when attempting to create or convert packages.
This is being tracked with METRC under ticket #02354190. Our teams are actively investigating and we’ll share updates as they become available.
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