Outage in Dutchie
BioTrack NM - Cart Checkout Issues
Resolved Minor
January 30, 2026 - Started 16 days ago
- Lasted about 10 hours
Incident Report
We are aware that customers using BioTrack in New Mexico are currently experiencing issues when checking out carts. Dutchie Engineering is actively working with BioTrack API Engineering to investigate and resolve this issue. We will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING
16 days ago - at 01/30/2026 07:44AM
The BioTrack API seems to be recovering but we are still seeing some intermittent errors.
INVESTIGATING
16 days ago - at 01/30/2026 06:22AM
We are aware that customers using BioTrack in New Mexico are currently experiencing issues when checking out carts. Dutchie Engineering is actively working with BioTrack API Engineering to investigate and resolve this issue. We will provide updates as more information becomes available.
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