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Eagle Eye Outage History

Every past Eagle Eye outage tracked by IsDown, with detection times, duration, and resolution details.

There were 37 Eagle Eye outages since March 2025. The 32 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 29, 2026

May 2026: Prod AU Dashboard Unavailable

Detected May 29, 2026 12:47 AM EDT · Resolved May 29, 2026 1:14 AM EDT · Duration 27 minutes

The Eagle Eye production AU dashboard was unavailable for 27 minutes due to a major service incident. The technical team successfully resolved the issue and restored service. The system is now being actively monitored to ensure continued stability.

Minor May 18, 2026

May 2026: We are currently investigating an issue which has resulted in a reduction of service performance.

Detected May 18, 2026 9:28 PM EDT · Resolved May 20, 2026 10:26 AM EDT · Duration 1 day

Eagle Eye experienced a 37-hour service incident that caused reduced performance and impacted file ingestions in the Sandbox Environment. The technical team identified and resolved the underlying issue, restoring ingestion jobs and working through the accumulated backlog. The system was returned to normal operation with ongoing monitoring to ensure stability.

Minor May 8, 2026

May 2026: We are currently investigating an issue which has resulted in a reduction of service performance.

Detected May 8, 2026 11:10 AM EDT · Resolved May 8, 2026 4:41 PM EDT · Duration about 6 hours

Eagle Eye experienced a service performance issue that lasted 5.5 hours and was classified as minor. The incident resulted in reduced service performance across the platform. The issue was resolved after investigation, though specific resolution details were not provided in the incident report.

Minor April 29, 2026

April 2026: Prod AU - 403 You don't have permission to access this resource.

Detected Apr 29, 2026 7:18 PM EDT · Resolved Apr 29, 2026 8:41 PM EDT · Duration about 1 hour

Eagle Eye's production AU service experienced a 403 permission error that prevented users from accessing resources for 1.4 hours. The technical team identified the root cause and implemented a fix. The system was restored and placed under monitoring to ensure stability.