eazyBI Outage History

The eazyBI web app experienced significantly slower data imports due to recent database changes, causing longer import queues than usual for 18.1 hours. The issue primarily affected first-time imports, while subsequent imports continued to run normally. The incident was resolved after monitoring and system adjustments.

The eazyBI web application was completely unavailable for 2.9 hours due to a major service incident. The issue was identified and a fix was implemented, with app servers restored to normal operation. The incident was fully resolved with ongoing monitoring and root cause analysis.

eazyBI experienced data import issues specifically affecting Jira Cloud sites with temporary license extensions, impacting the Web App component. The issue was identified and a fix was implemented after investigation, with the incident fully resolved after 4 hours of monitoring.

The eazyBI service experienced an issue where Assets object schema and Assets custom fields import returned errors on some sites, affecting the Web App component. The problem was identified and a fix was implemented after 11.5 hours, with the incident fully resolved following a monitoring period.

The eazyBI for Confluence app experienced authorization problems that prevented users from accessing the web application for 54 minutes. The issue was identified as being related to an Atlassian incident, and the eazyBI team coordinated with Atlassian to resolve the authorization failures. A fix was implemented and monitored before the incident was fully resolved.

eazyBI experienced a major outage lasting 5.8 hours due to database connection problems, making the Web App and Docs unavailable to users. The engineering team implemented a fix and monitored the system for stability. The incident was fully resolved with all services restored to normal operation.