Outage in EBANX

[Colombia][E-Wallet] Payment processing degradation

Resolved Major

May 09, 2026 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 05/09/2026 03:06AM

Communication intermittencies have been resolved, and transaction conversion has returned to expected levels.

MONITORING 9 days ago - at 05/09/2026 02:45AM

E-Wallet transactions are gradually returning to normal levels. We are actively monitoring the service for full stability.

IDENTIFIED 10 days ago - at 05/09/2026 12:24AM

Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

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