Outage in EBANX

[Colombia][E-Wallet] Payment processing degradation

Resolved Minor

May 09, 2026 - Started 9 days ago - Lasted about 8 hours
Official incident page

Incident Report

Payment method(s): E-Wallet Country: Colombia Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/10/2026 03:29AM

We remain in close contact with our partner, Nequi, who is actively investigating and working on a fix for the intermittent E-Wallet transaction failures. While we do not have an ETA for full restoration yet, we are monitoring their progress and will keep this page updated.

INVESTIGATING 9 days ago - at 05/09/2026 09:30PM

IDENTIFIED 9 days ago - at 05/09/2026 07:41PM

Payment method(s): E-Wallet
Country: Colombia
Impact: Our partner payment provider for E-Wallet transactions in Colombia is currently experiencing service degradation, resulting in intermittent failures in the payment flow. Our team is actively monitoring the situation and working closely with the provider to restore normal operations as soon as possible.

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