Outage in EBANX

[Peru][PagoEfectivo] Payment processing outage

Resolved Major

October 29, 2026 - Started 6 days ago - Lasted 1 day
Official incident page

Incident Report

Payment method(s): PagoEfectivo Country: Peru Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 10/31/2026 12:07PM

This incident has been resolved.

MONITORING 4 days ago - at 10/31/2026 07:12AM

PagoEfectivo services remain temporarily suspended by the provider. No estimated time for restoration has been shared yet. We remain in constant contact with PagoEfectivo and will provide a further update as soon as we have new information to share.

MONITORING 5 days ago - at 10/30/2026 11:27PM

PagoEfectivo is experiencing a full platform outage on its side, affecting all payment providers and merchants that use the service, not only EBANX. PagoEfectivo transactions are currently unavailable. There is no estimated time for restoration yet. We are in constant contact with PagoEfectivo and will share updates as soon as we have new information.

IDENTIFIED 6 days ago - at 10/29/2026 11:20PM

Payment method(s): PagoEfectivo
Country: Peru
Impact: We have identified the cause of delays affecting PagoEfectivo transactions via our Payments API. Our teams are actively working with partners to resolve the issue.

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