EBSCO Outage History

Multiple EBSCO interfaces including EBSCOadmin, EBSCOhost Research Databases, and EBSCO Discovery Service became unavailable for 1.1 hours. Engineering teams identified the issues and deployed fixes to restore all services. The incident was fully resolved with services returning to normal operation.

EBSCO eBooks experienced a major service disruption where users encountered "Error occurred please try again later" messages when attempting to access eBooks. The issue affected the EBSCO eBooks component and prevented users from properly accessing digital book content. The problem was resolved after 26 minutes of investigation by engineering teams.

EBSCO eBooks experienced an issue where users received errors when attempting to access full text for some titles. The service disruption affected the EBSCO eBooks component for 1.1 hours while engineering teams investigated and implemented a fix. The issue was identified and resolved, with normal access to eBook content restored.

GOBI experienced a complete service outage lasting 3.5 hours, making the platform entirely unavailable to users. EBSCO worked to restore access and brought the service back online while monitoring for stability. The incident was fully resolved with normal service operations restored.

EBSCO experienced a 23.4-hour service disruption affecting the download of full Adobe DRM-protected eBooks due to Adobe-driven third-party maintenance. Users were unable to download complete eBook files during this period. The issue was resolved and full eBook download functionality was restored.

EBSCO's Full Text Finder Resolver experienced upstream request timeout errors that prevented customers from accessing the service. The issue affected the Full Text Finder component and lasted 24 minutes. Engineering teams investigated and resolved the timeout errors, restoring normal service functionality.

EBSCO experienced a 13-minute service disruption affecting EBSCOhost Research Databases and EBSCO Discovery Service, with users reporting problems with personalization features, general functionality, and resource linking. The engineering team investigated and resolved all reported issues. Users were advised to contact Customer Support if problems persisted after the resolution.

EBSCO's Flipster service experienced a major outage that affected users for 38 minutes. Engineering teams investigated and resolved the reported issues. The service has been restored to normal operation.

EBSCO experienced an issue where PDFs were not displaying properly on EBSCOhost Research Databases, preventing users from accessing document content. The problem affected the EBSCOhost platform for 2.5 hours while engineering teams investigated. The issue was resolved and PDF display functionality was restored.

EBSCO's Stacks service experienced a major outage that lasted 3 hours. The incident affected the Stacks component, preventing normal service functionality. The engineering team investigated and resolved the issues, restoring full service.