Incident Report: Tableau Analytics Service Outage and Partial Degradation

Incident Report: Tableau Analytics Service Outage and Partial Degradation

January 15, 2025

Incident Summary:
At approximately 11:30 AM PST on January 15, 2025, we began receiving reports of analytics data for EchoInk not loading. Upon investigation, we identified an issue with the Tableau service that powers analytics data for customer sites.

Impact:
For a duration of 90 minutes, customers were unable to load analytics data across all dashboards.

As of now, some dashboards remain inaccessible, though others are functioning as expected.

Current Status:
The primary outage has been resolved, and the Tableau service is operational. We are actively investigating and working on the partial degradation impacting specific dashboards to restore full functionality.

Next Steps:
Our engineering team is continuing to work with Tableau to identify and resolve the remaining issues.

Further updates will be posted as new information becomes available.

We sincerely apologize for the inconvenience caused and appreciate your patience as we address this issue.

We have completed the first phase of our efforts to resolve this incident. While progress has been made, we are aware that some areas of the Tableau analytics platform may still be experiencing a degradation in service.

Our team is actively investigating and working toward full resolution. We will share updates here as soon as more information becomes available. Thank you for your patience as we work to address this issue.

We are currently experiencing a recurrence of the Tableau service outage affecting advanced analytics access for EchoInk. Our team is actively investigating the issue to restore full functionality as soon as possible. At this time, Tableau dashboards may be inaccessible or experiencing degraded performance.

We apologize for the continued disruption and appreciate your patience. Our team is treating this as a top priority and will share further updates here as progress is made.

The Tableau service outage affecting advanced analytics access for EchoInk has been resolved, and all dashboards should now be accessible.

While access has been restored, our team is continuing to investigate the underlying issues causing service degradation to ensure long-term stability and prevent future disruptions.

We appreciate your patience and understanding as we work to improve the reliability of our analytics services.