Outage in Echo360
EchoInk Analytics Service Disruption
Resolved Major
October 10, 2025 - Started 6 months ago
- Lasted 44 minutes
Incident Report
We are currently investigating an issue affecting the EchoInk Analytics Service. Customers are unable to access analytics dashboards at this time, encountering errors (including HTTP 500 and 504 responses) when attempting to load the service.
Our engineering team has identified that the issue originates within Tableau, the third-party platform that powers our analytics environment. Our internal engineers who manage these Tableau instances are actively investigating and working to restore full access as soon as possible.
We will provide additional updates in the next hour.
Our engineering team has identified that the issue originates within Tableau, the third-party platform that powers our analytics environment. Our internal engineers who manage these Tableau instances are actively investigating and working to restore full access as soon as possible.
We will provide additional updates in the next hour.
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Latest Updates ( sorted recent to last )
6 months ago - at 10/10/2025 04:33PM
We are currently investigating an issue affecting the EchoInk Analytics Service. Customers are unable to access analytics dashboards at this time, encountering errors (including HTTP 500 and 504 responses) when attempting to load the service.
Our engineering team has identified that the issue originates within Tableau, the third-party platform that powers our analytics environment. Our internal engineers who manage these Tableau instances are actively investigating and working to restore full access as soon as possible.
We will provide additional updates in the next hour.
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