Outage in ecobee

Interruption to SmartCamera Online Services

Resolved Minor
April 24, 2025 - Started 4 days ago - Lasted about 16 hours
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/25/2025 01:02PM

Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

INVESTIGATING 4 days ago - at 04/24/2025 09:14PM

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

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