Outage in ecobee
Interruption to SmartCamera Online Services
Resolved MajorIncident Report
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Components affected
ecobee SmartCamera Online ServicesLatest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 04/24/2025 04:33PM
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
MONITORING
11 months ago - at 04/24/2025 04:19PM
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
IDENTIFIED
11 months ago - at 04/24/2025 02:50PM
We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!
IDENTIFIED
11 months ago - at 04/24/2025 02:11PM
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Latest ecobee outages
Thermostat Runtime Reports Slowness - 18 days ago
Interruption to ecobee Smart Security Online Services - about 2 months ago
Interruption to ecobee Integration Services - 2 months ago
Interruption to ecobee Mobile Services - 4 months ago
Interruption to ecobee Mobile Services - 5 months ago
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