Outage in ecobee

Interruption to SmartCamera Online Services

Resolved Major
April 24, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/24/2025 04:33PM

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

MONITORING 4 days ago - at 04/24/2025 04:19PM

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

IDENTIFIED 4 days ago - at 04/24/2025 02:50PM

We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!

IDENTIFIED 4 days ago - at 04/24/2025 02:11PM

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

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